FAQ (Frequintly Asked Questions)
If you want to know, you can ask! support@pocketshop.co.za
Shopping Information
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you’ll enter your shipping and payment details. Once confirmed, your order will be processed, and you’ll receive a confirmation email.
Google Shopping.
Takealot.com
Amazon.co.za
Pricecheck.co.za
We are also listed on Shop Mania.
If you want us to quote you please email quotes@pocketshop.co.za
or
Call Us: 010 100 3144
Delivery
Estimated delivery times:
Gauteng: 1 to 3 working days
Western Cape: 2 to 4 working days
Kwa-Zulu Natal: 2 to 4 working days
All other areas: 2 to 5 working days
No, If any orders you place are to be exported out of South Africa you can do so after collection or delivery has been made Nationwide
Please note if you make payment via EFT imediate payment option we can arrange for a 1 day handling time before shipping or office collection.
Returns
Please note all returns for sealed items need to be aranged and shipped 7 days after invoice date.
Please note all returns for defective products will be shipped free in 7 days.
Payment Information
We accept various payment methods, including credit cards, debit cards, Payfast, Ozow, Direct Bank Transfer and other secure online payment gateways.
Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
No we do not we only accept payments in ZAR South African Rand
Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
